LIMITED RETAIL CUSTOMER WARRANTY
We offer our RETAIL CUSTOMERS a one-year, limited warranty that is further explained below. This limited warranty applies only to orders made on tnnursery.net, gardenplantnursery.com, and onlineplantnursery.com, which are our RETAIL websites. We also have WHOLESALE websites, tennesseewholesalenursery.com and wholesalenursery.co, for our wholesale customers. Orders placed on those websites DO NOT qualify for this limited warranty. Orders placed on those wholesale websites have a much more limited warranty that is explained on those websites.
For any plants purchased on our RETAIL websites, we offer a one-year limited warranty. The limited warranty is that any plants purchased on our RETAIL websites may be returned to us, at the customer’s expense, within one year of purchase for store credit of the purchase price, provided that before you ship the order back, you email to us and allow us to work with you for at least seven days to address the perceived issue.
Most issues with plants can be resolved without the need to return them. If you think there is a problem your order (including a problem with the appearance of the plants you have received), please promptly send us an email to firstname.lastname@example.org, and we will make every effort to get back with you within 24 hours and to work with you to solve the problem. Please include any pictures that would be helpful for us to see. In order to be eligible for the warranty, you must email us to alert us of the problem and give us an opportunity, including at least seven days, to address it, before you ship the plants back to us.
Remember, we ship dormant plants. While they may appear dead or not blooming, in all likelihood they are just dormant and will bloom seasonally with planting and proper care. You can refer to our FAQ page to see how various types of plants look when shipped dormant, and how to perform the “scratch test” to confirm your plants are just dormant, not dead.
The "Dormant" Season, when plants do not have leaves, foliage or Blooms is when we ship Bare Root Stock
Below (left) is an example of how our bare root crepe myrtles or any trees will look when we ship them. They will be dormant, without foliage. Plant these trees in cool weather and in the spring (right) here's a picture of how these trees will look (when planted and cared for properly) the following spring.
Below is a picture of our shrubs shipped bare root
Here is a picture of the shrubs - packaged as they will look when received. The picture to the right is how, if taken care of, they will look the following spring.
The picture below shows berry plants (left) in a dormant stage without leaves, blooms or berries. Plant as soon as you receive them and in the spring they will "green out" and produce (right).
Ground Cover Plants at time of shipment:
On the left is how the ground cover plant will look at shipment. On the right is how they will look the following spring!
Grass plugs at time of shipment:
We do not ship grasses in colder months due to the tops being gone. Also, we will not ship a grass species without being able to identify it, as these are grown in large fields with other species of carex and other grasses, it is best to wait for warmer months when positive identification is possible.
All our bare root stock is dug fresh to order
We dig our perennials then take them to our shipping warehouse and spray with wilt proof and then dip in terra sorb gel. Both are transparent and you can not see it but when you feel your bulbs, you will know the inside is in superior health being soft, full of moisture, and pliable. We wrap the roots (or place in plastic zip lock bags), for a short shipping period of 3-4 days the plastic seals in the moisture which is further needed for transit and we utilize peat most to aid in moisture retention.
Ferns at time of shipment (left). Following season (right).
Our bare root ferns are shipped just like our perennials. Dug fresh and packed with care to ensure the arrive in excellent condition.
SHOP FROM A PLACE YOU CAN TRUST, TENNESSEE WHOLESALE NURSERY