FAQ

My plants died, can I get a replacement? Please call 931-692-4252 for complete instructions

How long are my plants warrantied? 1 year for homeowner's B2B is arrive alive on wholesale purchases

I Didn't Receive All My Order/ Shortages- You will need to email customerservice@tennesseewholesalenursery.com and let them open a ticket for you. You will be notified of the status of the claim within 24 hours.

I Received The Wrong Plants- Call 931-692-4252

I Need A Quote On A Large Order-  Please send a Request For Quote To Fax 931-692-9246 or email to sales@tennesseewholesalenursery.com

I Just Received Dead Plants-We ship dormant bare-root plants. They have no foliage, greenery, or blooms. The dormant stage they are not in full leaf or flower and do look dead, but they are not.  We dig every plant fresh and ship within 24 hours of digging them. All our plants are inspected before shipping. Please plant them, and in the springtime, they will green out.  

My Perennials, Groundcovers or Ferns Have Not Came Up - Tree Have Not Greened Out- When you transplant bare-root plants, they will go dormant (like in winter months and not grow nor product tops or foliage) until the following spring.Trees will not leaf or green out until usually the last week of April also because we ship dormant plants. 

How Do You Ship Plants? We dig ever plant fresh, dip roots in terra sorb, a moisture-rich gel and surround with moisture protectant plastic. All plants packaged are in accordance to the American Nurseryman Association Standards, and all plants are packaged to last in transit at least ten days safe We put in corrugated boxes and ship all plant materials US Mail Priority.

Where Is my order? If you placed an order for Fall delivery, please make note we do not start our fall shipping season until all plants go dormant (winter state). Dormancy is between the end of October and the 2nd week in November. You will receive an email notification once your order ships out with a tracking # once it ships out. If you've planted an order for asap shipping and it's been longer than ten days, please email customerservice@tennesseewholesalenursery.com and give them your name and order# and a rush will be put on your order. Weather does permit us digging plants, and since all plants are dug fresh and shipped, rain and snow sometimes delay digging.

Where Is Your Nursery Located- Can I Pick up My Order? - We are located near Mcminnville Tennessee 37301, the nursery capital of the world. We have different fields all over Tennessee we collect our plants from and take them to the nearest packaging facility for shipping. We have no storefront, we are online-only, but you are welcome to pick up your orders if you'd put a note in the checkout and we will call you when your order is ready and refund shipping.

What Type Plants We Sell & Availability Information -Everything we sell is on our website Please note, we sell bare-root plants, not in containers, they are bare root. For More information, look on product pages. There are complete images outlines on each product as to how your plants will look when received.

My Order Is Stuck In Transit or Lost. Our plants are packaged to last in excellent condition for ten days of transit time. However, if it's been longer than the standard time, please call claims at (800)-275-8777. Give them your tracking # and file a complaint with the USPS.

I Got A Tracking # For My Order, and There's No Further Information- It takes 24 hours for tracking information to populate on usps.com. If it's been longer than 36 hours and still no updates, please send us an email alerting us and we will either reship your plants or put a tracer on the existing order and make sure it gets to you in a safe and timely manner.

Do You Offer Any Coupons or Free Shipping? We do from time to time. Join our newsletter to get these special offers. 

Why Have Your Prices Gone Up on Some Things and Down On Others? We can not control things happening to plants like blight, crop failure, or disease. Our prices are firm, and we do not guarantee our prices from day today.

Where and Who Do You Ship To? We ship to homeowners and business to business in all states in the US except New York. We offer wholesale prices for our Business to Business partners, and sub retail prices that are generally lower than most online nurseries ( as we are the grower source) for homeowners. 

I Received My Plants & Can't Plant Them Right Away, What Do I Need To Do? Store your plants in a cool place and leave the plastic on the roots. Water the plants at least once a week (the roots) and cover them back up with plastic they came packaged in. They will be okay as long as they do not freeze or are subject to excessive heat.

I Live In A Much Cooler Climate Than Tennessee, Will Your Plants Live In My Zone? Absolutely! We have seed sources for all zones to enable us to grow and ship plants that will thrive in each zone, warmer and colder than our zone 7.

What Payment Types Do You Accept? Visa, Mastercard, American Express or Discover

When Is The Best Time To Plant? Anytime! We sell dormant plants year-round, so if we are shipping a product, it's safe to ship. For example. Trees, shrubs, and evergreens ships only in dormant months of Nov- April. If we are shipping specific plants in a particular season, it's super safe to plant then.

How Soon After I Place An Order Will It Ship Out? It depends on what the product is, what time of year it is, and orders placed before yours. We like to ship out "now shipping" items within ten days, but we are a very busy nursery, and we ship thousands of orders per year, so this depends on weather and many things. Some items don't ship but in particular seasons and they are specified on each plant the months we ship.

Received Order But There are No Planting Instructions- You can go to the bottom of our homepage and click on the link "planting instructions."

I Want To Place An Order By Phone: No Problem, Call 931-692-4252

Is Your Website Secure- Yes It's 100% Secure and encrypted. We use every measure possible to secure our customer's ID's, email, and phone numbers.

We never even see your card number when an order is placed. We've been in business for 65 years, and three generations and have never experienced hacking or fraudulent activity.

Can you help me figure out what type plants I need? Try our Plant finder page for help selecting plants.

How Much Is Shipping? We ship at cost via USPS, and the cost is calculated depending on your delivery zone prior to checking out.

How long has Tennessee Wholesale Nursery been in business? We are a family business with over 65 years of expertise experience and knowledge in the tree nursery industry. So you can rest assured that with our inventory exceeding 4000 acres, you'll receive top-quality plants grower direct at a fraction of its retail price.

Do you charge a restocking fee for orders canceled? We do charge a 20% replanting fee for cancellations. We will not cancel an order if it's been given out to the crew to dig.